24×7
Always-on support
Day, night, weekend, holiday. Dedicated team operates around the clock from a globally distributed pool.
We run the open-source stack — databases, middleware, infrastructure — for 26 institutions across MENA, and we deploy open-source AI inside their perimeter. Same conviction, two expressions. The data stays where the bank does.
Twenty-six institutions across the GCC, Egypt, and India have engaged DeltaSoft for open-source database operations and AI tooling — including the largest bank in the region. A selected list, not exhaustive.
Twenty-four hours a day, in every country we serve. Our PostgreSQL, MySQL, MariaDB, MongoDB, Redis, Tomcat, and Kubernetes practice runs on a published service contract — not best-effort. Same engineers run the live banks, every hour of every day.
Day, night, weekend, holiday. Dedicated team operates around the clock from a globally distributed pool.
Every ticket acknowledged inside 15 minutes via Zoho Desk. No queue, no triage delay.
For every incident, we deliver a written RCA and an implementation plan inside 48 hours.
Target window from incident open to permanent fix, across patching, tuning, replication, and recovery.
Engineers across regions and time zones. Continuity isn't dependent on one office, one country, or one person.
Most banks pay three to five vendors for fragmented open-source coverage — a Postgres specialist here, a Kubernetes shop there, a separate Tomcat contract, a different consultancy for the AI work. We are one of them. Unified SLA, unified ownership, one team that knows where the database ends and the application begins.
Four engagements that show the shape of what we do — from sovereign passport infrastructure to retail-banking mobile backends to a sixty-microservice migration off Oracle. Named clients on request, under NDA.
Open source is no longer the cheap-but-risky alternative. It is the only stack where a bank can verify what runs, where it runs, and what it sees. The same logic that argues for open-source databases now argues for open-source AI. We build for both.
No statement, customer record, or policy clause leaves the bank's network. Open-source LLMs run on the bank's own hardware. No vendor API egress.
on-prem · air-gapped · uae / gcc residencyPostgreSQL, MySQL, MariaDB, MongoDB, Redis, Tomcat, Kubernetes, Llama, Mistral — the bank can switch vendors, support partners, or model versions without rewriting its operations. The contract earns the renewal.
portable · vendor-neutral · standards-basedEvery database transaction, every model prompt, every retrieved document is traceable. Risk, Compliance, and Internal Audit get the evidence they need without a vendor disclosure request.
traceable · reproducible · audit-readyDelText ingests audited financials, management accounts, statements, and policy clauses — structured and unstructured — and produces a structured first-draft credit memo in the bank's own format. The analyst keeps the judgment. The bank keeps the data. The credit decision is unchanged.
Open-source models. Bank's own hardware. No data leaves the network — including for some of the region's largest institutions. Every claim, citation, and policy reference is traceable to the source document.
DeltaSoft is a certified partner of Moody's Analytics for PostgreSQL, supporting CreditLens deployments at 140+ banks across the Middle East. CreditLens runs on PostgreSQL; we are the regional support partner for that stack. The certification came on the back of our structured support service — the same SLA you saw above.
New engagement, existing-client support, or a walk-through of what DelText might look like inside your bank — three paths, all answered fast.
Thirty minutes on the team's calendar. We come prepared for your bank's profile — obligor count, current stack, where you'd want a pilot.
Open the calendar →Issue with a live PostgreSQL, MySQL, MariaDB, or DelText deployment? Initial response inside 15 minutes via Zoho Desk.
Open a ticket →For anything that doesn't fit the other two paths. Email is answered within a working day; the lines are reachable in business hours.
